Shipping Policy

Thank you for shopping with Crawford & Co. Leatherworks! Many of our products are handmade, and we take pride in making sure every order is carefully prepared before it leaves our shop.

Processing Time

Orders are processed and shipped within 5 business days after your order is placed.

Business days are Monday through Friday, excluding holidays. Weekends and holidays do not count toward the 5-business-day processing period.

Please note that processing time is the time required to prepare your order for shipment and does not include the carrier's delivery time.

Shipping & Delivery

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Delivery times vary depending on the shipping method, destination, and carrier. Carrier delays due to weather, holidays, or other circumstances outside our control may occasionally occur.

Handmade & Custom Orders

Because many of our leather goods are handmade, some items may require the full 5-business-day processing period. Custom or personalized products may require additional processing time if noted on the product page.

We appreciate your patience while we make and prepare your order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to make the correction before the order ships, but we cannot guarantee changes once an order has entered the shipping process.

Lost, Delayed, or Damaged Packages

Once a package has been transferred to the shipping carrier, delivery times are outside our direct control. If your tracking information shows an unusual delay or you believe your package has been lost, please contact us and we will assist you with determining the next steps.

If your order arrives damaged, please contact us promptly and include photos of the packaging and damaged item so we can help resolve the issue.

Questions?

If you have questions about your order or shipping, please contact us through our website.

Thank you for supporting Crawford & Co. Leatherworks and handmade craftsmanship!